Managed Services

SLAs based support & maintenance services of your Digital Assets

In the present day’s complex and competitive business landscape, a process transformation is no longer an alternative. By following a managed services approach, one can have a specific way to reduce the overall operational costs. It is the run through of transferring your daily IT operational tasks as a strategy to go on board upon high competence in operations, in a cost-effective way.

As a managed service provider, we at XMPlify take up, comprehensive accountability and ownership which controls your risks.  Our Managed IT Services program enables a cost-effective, supple and scalable framework to support your company’s IT needs. Our programs are applied to maximize return on your investments in technology and facilitate you to keep your core focus on nurturing your business.

Our service portfolio is designed to assist businesses in enhancing the efficiency and effectiveness of their IT operations by utilizing tools with scripts for having automation as well as standardized processes.  We mesh our ITIL knowledge base with the procedures of the customer to attain the customer’s quality benchmark.

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Benefits

A managed services model can deliver –

  • Reduction in costs
  • Resource optimization and process standardization
  • Management of SLA
  • Constant process improvement
  • Complete service ownership
  • The contract set for performance
  • Better access to talent possessing the fitting skills
  • Reduced time to market by enabling quality IT services with swiftness
  • Assisting in achieving business goals
  • A boost in scalability and global competence

Procedure

Companies can follow these essential steps to implement a managed services model:

  • Settle on the precise scope of the efforts and mapping a comprehensive transition plan
  • Cover the vital elements required for the project, such as standardizing procedures, picking a location and update the training
  • After concluding with the transformation, observe for further efficiencies required from in progress step up efforts
  • Keep significant issues such as transparency, governance, accountability, and data privacy at the front

Application Management

XMPlify enables end to end application maintenance and support services for tailor-made applications and for platform-based solutions. Our application sustain and offer maintenance services comprising improvements, ITIL services, conversion, knowledge transfer, end to end L1, L2 and L3 support with production support, tracking and service help desk.

XMPlify’s managed services & support includes

  • Application Health Check to reassess application configurations and offer recommendations remotely
  • New updates as well as remote upgrades applied on a customary basis
  • Global monitoring to make sure utmost system uptime and business stability
  • Servicing in relation to change management, patch and release management, service request management, tracking as well as monitoring services, hosting services along with performance management solutions

Cloud DevOps Engineering - Infrastructure & security operations

XMPlify has a skilled team in architecting and operating highly secure, best accessible and scalable cloud-native infrastructures.  Our team of specialists has proficiency and experience in working as a DevOps expert to empower solutions with Continuous Delivery, Integration, Monitoring, Observability and overall Web performance.

XMPlify’s DevOps infrastructure and security services & support includes

  • Distributed big scale infrastructure architecture with design and implementation
  • Designing robust and highly steadfast Infrastructure systems
  • Ability to classify potential weak points, SPOF’s and hot-spots, cost-benefit analysis on Colo, Managed, Cloud and Hybrid Infrastructures
  • Assist in measuring and making data-driven business decisions
  • Demonstrated development skills for application improvements
  • Enable infrastructure automation for swift provisioning and deployment of advanced Web application stacks
  • We have lean Infrastructure teams that support, mechanize and broaden the infrastructure
  • Liaise Engineers and Product managers as DevOps connection to architect and implement the unsurpassed technical designs for consistency, matching performance levels and scalability
  • Makes sure networks, machines and applications are highly secure as per the specific industry standards
  • They drive the threat modelling across the complete stack

Remote Infrastructure Management

Even the most productive and prominent leader in business have to stir decisively to meet the shifting business requirements. Business heads anticipate a single point of contact for all of their IT needs and operations. XMPlify enables you to swiftly respond to the overall market demands and set an evolution of transformation in the upcoming days. XMPlify can be your reliable partner in your complete IT transformational journey.

Our RIM support, containing IT Service Desk and key incident management, comprises of:

  • Java Web Application Development
  • L1 Support while a client’s business hours
  • L2 Technical Support for overall IT operations for enhanced daily operations and empower improved end-customer experience
  • L3 Application assist in handling the business shifts and customized requirements

We can manage your platforms and devices transversely with the infrastructure, network, and cloud to offer a single point of contact, with continuous monitoring and assist in making higher availability.